Shipping

UK

All UK delivery is free.

Orders under £100.00 I use Royal Mail Tracked 24 which aims for a 24 hour delivery and is insured for up to £100.00

Orders over £100.00 I use Royal Mail Special Delivery. Please note orders placed after Thursday lunchtime will not not arrive until Monday, likewise orders placed on Friday will arrive on Tuesday. If you would like it delivered on Saturday you will need to purchase an upgrade at checkout.

International

If you are outside the UK you may have to pay import duties, tax, postal service handling fees, or other fees. You are responsible and liable for these charges, I am not. Please check with your local postal service or relevant body to see what the current import value thresholds are where you live, and what fees you may be liable for.

For this reason I strongly suggest non UK buyers purchase through my Etsy shop, Lampwork Jewels, where fees and duty are handled at the point of purchase.

All orders are posted from my studio in Hove, England

Returns

Items can be returned for any reason within 30 days for a refund of the purchase price., this does not include postage costs either way.

Please do not return goods without contacting me first. Send me an email to the address below and I will run through the procedure and give you the return address.

Email: info @judithjohnston.co.uk

You should return the goods unused and securely packed in the original packaging.

Refunds will be made within 14 days of receipt of returned goods.

Refunds will not include return any postage costs unless the item is faulty.

Any losses or damage incurred during the return may mean I cannot refund you. Therefore please use Royal Mail Special Delivery or international equivalent that has the appropriate insurance cover.

Refunds can only be returned to the source that was originally used to pay. For PayPal payments this means that refunds will be credited to the customer's PayPal account and not the card that was used to pay through PayPal. For credit cards this will be to the card that was originally used for the transaction.

Exceptions

I regret that custom made to order jewellery or custom made lampwork beads cannot be returned or refunded unless faulty.