Returns & Info

Delivery Charges

Free 1st class postage for all UK orders over £30.00

Europe, USA, Canada, Australia and NZ - Free Tracked and Signed Delivery for all orders over £130.00 

UK 

Post Office aims to deliver within 1-3 days

 Orders over £30.00

FREE

1st class up to £29.99

£3.40

Special Delivery **

£6.45

 

** Priority handling with next day delivery by 1pm for Monday - Thursday posting.

Orders posted on Friday will be delivered the following Monday

  1. Special Delivery and is both insured and tracked.
  2. A signature is required for delivery.
  3. Cut off time for next day special delivery is 1pm and only available for items already made and ready to post.

 

Europe 

Post Office aims to deliver to Europe within 3-5 days

International Airmail tracked and Signed Up to £50.00 £8.60
International Airmail Tracked and Signed £50.01 - £129.99 £11.20
Over £130.00 FREE


 

USA & Canada

Post Office aims to deliver worldwide within 5-7 days although in my experience it is usually closer to 14 - 20 days. 

 International Airmail tracked and Signed Up to £50.00 £9.25
International Airmail Tracked and Signed £50.01 - £129.99 £12.25
Over £130.00 FREE

 

Australia & NZ

International Airmail tracked and Signed Up to £50.00 £9.45
International Airmail Tracked and Signed £50.01 - £129.99 £12.50
Over £130.00 FREE

** Requires delivery signature

Rest of the World 

If your Country is not listed above please enquire for postage costs.

 

 

Returns Policy

My aim is complete customer satisfaction but should you wish to return an item please read the terms below.

Faulty Goods

You must contact me within a reasonable time scale.

If your item is faulty a refund or exchange will be offered depending on the time scale.

Refund

I operate a full, no questions asked, returns policy. 

In accordance with Distance Selling Regulations please contact me within 14 working days of receipt of goods to request a refund. You then have a further 14 days to return the goods.You don’t need to provide a reason.

You should return the goods unused and securely packed in the original packaging where possible to the address below..

Refunds will not include return shipping costs unless the item is faulty.

Refunds will be made within 14 days of receipt of returned goods to the address below.

Any losses or damage incurred during the return may mean I cannot refund you. Therefore I strongly advise you to use Royal Mail Special Delivery or international equivalent that has the appropriate insurance cover.

Refunds can only be returned to the source that was originally used to pay. For PayPal payments this means that refunds will be credited to the customer's PayPal account and not the card that was used to pay through PayPal. For credit cards this will be to the card that was originally used for the transaction.

Exceptions

We regret that custom made to order jewellery or lampwork beads cannot be returned or refunded unless faulty.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Judith Johnston may claim against the customer for damages and breach of statutory duty. This does not affect the customer's right to a full refund.

Return Address

Judith Johnston, 21 Kendal Road, Hove, East Sussex, Hove, BN3 5HZ UK

+44 (0)1273776985

info(at)judith-johnston.com


Privacy & Data Protection

Your privacy and security is of the utmost importance to me.

I will not share your email, delivery address or any other details with any other party. 

Data Protection

I don't have direct access to any of your financial information such as bank account or credit card details during any part of the payment process. 

Only your basic personal details which relate to your order are available to me
i.e. name, email address and delivery address which you supplied during the checkout process.

Your personal details are never stored on a local computer but they are contained online within the PCI merchant services. These details are printed solely for the purposes of providing a delivery note with your order.

I will only contact you if necessary on matters arising directly from you order and not for any other purposes unless you have signed up for my mailing list.

 

Secure Checkout Process

The website, shopping cart and credit card processing is provided by Shopify ECommerce Solutions. Upon checking out, you will be taken to the secure https://checkout.shopify.com/carts page and your credit card payment is then processed via Shopify's PCI compliant and 3D secure process.

If you prefer, you can use Paypal (you do not need a Paypal account to pay with Paypal). Judith Johnston is a Paypal Verified Business Account holder.

You will be returned to www.judithjohnston.co.uk after completing payment of your order.

Please contact me if you would like any more information about this or experience any difficulties during checkout.

Customer Account

You do not need to have an account to buy from me.
If you would like to set up an account to save time when ordering in the future, you will be able to do so at the end of checkout after placing your first order. 
I do not share any of your customer account details with any other parties.

Mailing List

My mailing list is available on an opt-in basis only.

I respect your privacy. If you have joined the mailing list, the email address you provide will not be passed on to any other companies and will only be used by us as stated for emails about new products, news etc.
You can easily 'opt out' by unsubscribing if you change your mind.

Use Of Cookies

Cookies help make the website work, by continuing to use this website, you are agreeing to my use of cookies. 

Judith Johnston website uses 'cookies' which are small text files, to store information on your computer. These cookies have a dual purpose, they help my site function properly and also help to give you the best experience.

Some cookies are essential, and the site won't work as expected without them. These cookies are set when you submit a form, add an item to the cart, login or interact with the site by doing something that goes beyond clicking on simple links.

I also use some non-essential 'session' cookies to track visitors or enhance your experience of the site. These cookies are temporary and used to collect data anonymously for website analytics and social sharing services. These do not collect any personal data about you, I do not store them and I do not have direct access to the individual data collected.

If you are unhappy with this, you can change your browser settings to prevent websites from setting cookies. However, it is possible that you may experience a loss of functionality across the internet as a result. Please refer to your own browser company for detailed instructions on how to regulate the setting of cookies on your devices.

For social sharing which you may use (e.g Facebook, G+, Twitter, Pinterest) please refer to the individual site's privacy policies for detailed information regarding their use of data and how you can opt-out from their services. Judith Johnston cannot be held responsible how for these third parties may use your data. On this site we use Google Analytics, Google Plus, Add This sharing, Pinterest, Twitter and Facebook.

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