Frequently asked questions....
If you can't find your answer here please e-mail me
info @ judithjohnston .co .uk
Unfortunately I have had an enormous amount of spam so it is not a clickable e-mail address, you will need to type it directly on to your e-mail without the spaces.
I am sorry for the inconvenience.
How much do you charge for shipping? TOP
Shipping is Flate rate for both UK and International. You
can choose standard or signed for at checkout. The rates are in British pounds as follows
First Class UK
| £1.00 |
Signed for UK
| £4.00 |
| International | £2.00 |
International signed for
| £5.00 |
What methods of payment do you accept? TOP
I prefer Paypal but I do accept most major credit and debit
cards (not Switch or Maestro), UK cheques and UK postal orders.
If you do not want to use Paypal to make your payment
e-mail with your requirements so that I
can give you my address and phone number to arrange an alternative.
What if I am not happy with my purchases? TOP
Your happiness is my number one priority and if you are not happy with
your beads please contact me within 14 days of receipt. Once I receive the
beads back I will issue you with a full refund, less shipping cost.
What is lampworking? TOP
Lampworking is the term used to refer to melting
glass in a flame using a gas burner or torch, originally oil burning lamps were
used. The glass is wound around a steel rod called a mandrel to form a bead and
then carefully cooled.
What is annealing? TOP
Annealing is the process of controlled cooling
of the hot glass bead to relieve any stress that may have built up while it was
being made. My beads go directly from the torch to the kiln and soak at the
correct annealing temperature for a couple of hours before cooling slowly to
room temperature.
How fragile are lampwork beads? TOP
I make my beads with the utmost care and regard for their durability but they are not indestructable and can break in the same way that anything else made of glass can. All glass beads should therefore be handled with due care.
